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Regulations

 §1 SUBJECT MATTER OF TERMS AND CONDITIONS

 

  1. Terms and Conditions specify the rules of service delivery, liability and stay on the Hotel premises and constitute an integral part of the agreement which is executed by way of signing the registration card as well as by performing concludent action, and in particular by ma king a reservation and/or ma king a deposit payment or a payment covering the full stay at the Hotel. By performing the actions referred to in the preceding sentence the Guest confirms that they have read and accepted Terms and Conditions.

  2. All the people staying on the premises of HOT_elarnia****HOT&SPA shall be bound by Terms and Conditions.

  3. Terms and Conditions are available in every room and may be obtained at the Hotel reception or download from www.hotelarnia.pl.

 

§2 CHECK-IN AND CHECK-OUT

 

  1. Hotel rooms are rented based on the number of nights to be spent at the hotel.

  2. Check-in time for rooms is 2:00 P.M. Check-out time is 11:00 A.M. of the following day.

  3. The Guest should inform the Hotel staff to the 6 P.M. the previous day about their desire to extend their stay at the Hotel beyond the period specified upon arrival. The Hotel shall grant the Guest’s wish to extend their stay subject to the availability of rooms.

  4. The Hotel reserves the right to refuse to extend the Customer’s stay at the Hotel, when the guest fail to comply with Terms and Regulations.

 

§3 RESERVATION AND CHECK-IN

 

  1. The guest shall be checked-in upon presenting a photo ID at the Reception and signing the registration card.

  2. The Hotel Guest cannot transfer the room to other people.

  3. People who are not Hotel Guest May stay in hotel rooms as visitors between 7:00 A.M. and 10:00 P.M.

  4. The Hotel may refuse to accommodate a Guest who was in serious breach of Terms and Conditions during their previous stay, especially by way of damaging Hotel or Guests’ property or injuring Guests, Hotel Staff or any other people staying at the Hotel.

  5. If you cancel your booking 48 hours before the date of arrival no fee will be charged. If there is already a payment on account, make a refund only on the basis of the return receipt. The first night will be charged in case of no-show or if the cancellation was made later than hotel policy says [at standard prices].
    The change of date or cancellation of reservation for beauty treatments or massages please inform reception at least 12 hours before the planned visit. The total price of treatments will be charged in case of no-show or if the cancellation was made later than hotel policy says.

  6. Should the guest give up their room between the check-in and check-out Times, the Hotel shall not refund the cost of a given day’s stay.

 

§4 SERVICES

 

  1. Hotel services are delivered in accordance with the hotel category and standard.

  2. Should the Guest have any reservations regarding the quality of services they are requestes to report them to the Reception. This will allow us to respond immediately and improve the quality of the delivered services.

  3. The Hotel is obliged to provide Guests with:

  • conditions for comprehensive and undisturbed rest;

  • safe stay, including safety and secrecy of the Guest’s personal information;

  • professional and polite service with respect to all the services available at the Hotel;

  • room cleaning service during the Guest’s absence or in their presence, should the Guest wish so;

  • technically efficient service; in the event of failures or defects which cannot be removed at once, the Hotel shall do their best to move the Guest to a different room, if possible, or remedy the inconvenience in any other way.

  1. Moreover, upon the Guest’s request the Hotel may deliver the following services free of charge:

  • providing travel or hotel accommodation information,;

  • wake-up call service;

  • safekeeping Money and valuables during the Guest’s stay at the Hotel at the Reception depository, subject to §6 section 3 of Terms and Conditions;

  • call a doctor in an emergency.

  1. Guests may use SPA leisure facility free of charge [swimming pool, sauna, steam room, whirlpool, relaxation room, aromatherapy]

  2. Guests staying at the Hotel with children may be provided with a baby bed, upon request.

 

 

§5 GUESTS’ LIABILITY

 

  1. The Hotel Guest shall bear full financial liability for all kinds of damage to or destruction of the Hotel furnishings and technical equipment caused by the Guest, the persons visiting the Guest or the persons visiting the Guest’s visitors. The Hotel reserves the right to credit the Guest’s credit card in order to pay for the damage caused by the Guest once they have left.

  2. Should the provisions of Terms and Conditions be breached, the Hotel may refuse to accommodate the person in breach of the said provisions. Such a person is obliged to immediately comply with the Hotel’s demand, settle the amount due for the services to date, pay for the possible damage and leave the Hotel.

 

§6 HOTEL’S LIABILITY

 


 

  1. The Hotel shall be liable for the loss of or damage to the property brought along by the persons using the Hotel’s services within the scope specified in the Polish Civil Code.

  2. The Hotel shall be liable for the loss of or damage to money, securities, valuables or valuable scientific or art objects only if such objects were placed in the Reception depository for safekeeping.

  3. The Hotel reserves the right to refuse to accept for safekeeping in the Hotel depository: highly valuable objects, large sums of Money, safety-threatening objects and bulky objects which are too large to be stored in the depository.

  4. The Hotel shall not be liable for damage to or loss of Guest’s car or any other vehicle. The hotel does not have a secure parking area for cars.

§7 RETURN OF THE LEFT OBJECTS

 

  1. Personal effects which have been left in the room by the Guest who has vacated it shall be sent to the address specified by the Guest at their own expense. Should the Hotel not receive such instructions, the said personal effects shall be stored for six months at the Guest’s own expense . Hotel is not responsible for itmes left behind. 

 

§8 CURFEW

 

  1. The hotel curfew begins at 10 p.m. and ends at 7 a.m. the following day. The behavior of a Guest as well as other persons using the hotel facilities should not interfere with the stay of other Guests. The hotel shall be entitled to refuse to provide any services to a person breaching the foregoing.

 

 

§9 COMPLAINTS

 

1. The Guest have to right to lodge complaints, should they notice any transgressions regarding the quality of service.

  1. All complaints must be reported to the Reception.

  2. A complaint should be lodged immediately upon noticing Any transgressions regarding the standard of delivered services.

 

§10 ADDITIONAL PROVISIONS

 

  1. The Hotel permits pets in selected rooms upon payment of an additional fee, however, the pet owner shall be obliged to keep it on a leash on the Hotel premises and to dispose of Any impurities of Animals origin.

  2. HOT_elarnia is environment-friendly and seeks to preserve our fairy-tale-like surroundings. We would be grateful if you joined us.

The information about towel and sheet changing is in your room. [BLACK BELTS]

If your towels need changing – leave them on the floor.”

If you leave this belt on your bed, it will mean you want us to change your sheets.”

  1. Due to fire protection regulations you are kindly requested:

_not to use immersion heaters, electric irons and any other similar devices, which the rooms are not equipped with.

  1. In the hotel it is prohibited to smoke cigarettes - a fine of PLN 500 will be levied, if the rule is not observed. 

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